Refund policy

Returns & Warranty

Our promise
We want you to be 100% happy with your purchase. If you change your mind, you have 30 days from your order date to return it for a full refund.

30-Day Risk Free Trial (Throne Boss branded products)
Our Throne Boss branded bean bags and bedding come with a genuine risk free trial. Unpack it, fill it, use it, sleep on it; really put it through its paces. If you decide within 30 days that it's not for you, return it for a full refund, even after use. It doesn't need to be in "like-new" condition, just returned to us within the 30-day window.

(For all other products, the item must be returned in its original, unused condition and packaging to qualify for a full refund. See conditions below.)

How to return something

• Start your return HERE within 30 days of your order date.
• We'll confirm your return is authorised and send you the next steps.
• Post the item back to us. Return postage is at your cost, unless the item arrived faulty or damaged (see below).
• Once we've received and inspected it, we'll email you to confirm and let you know if your refund is approved.
• Approved refunds are credited to your original payment method within 3–7 business days, depending on your provider.

Refund conditions

• Throne Boss branded bean bags and bedding: returned within 30 days — used condition is fine.
• All other products: original, unused condition and packaging, returned within 30 days.
• Shipping costs you paid on the original order aren't refunded.
• Items outside these conditions may only receive a partial refund.
• Gift cards can't be returned.

Faulty or damaged on arrival
Let us know within 7 days of receiving your order. We'll cover your reasonable return postage costs for faulty or damaged items.

12-month warranty
If a defect appears within 12 months of purchase under normal intended use, we'll repair, replace or refund the product — the option is at our discretion. This is in line with the Australian Consumer Law. Warranty claims are invalid if the warning label has been removed from the bean bag. To make a claim, email levelup@throneboss.com.au.

Exchanges
We only exchange items that are defective or damaged. Email levelup@throneboss.com.au and we'll talk you through your options. Exchanges follow the same 30-day return conditions above.

A few practical notes

• We'll need a receipt or proof of purchase — if you ordered through our store, we already have this.
• If your refund hasn't shown up after a few days, check with your bank or card provider first, as processing times vary. Still nothing? Email levelup@throneboss.com.au.
• For returns over $75, we recommend trackable postage or shipping insurance — we can't guarantee we'll receive an untracked return.